> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & Support

> Find answers, troubleshoot issues, and get in touch with the Neural Factory team.

# Help & Support

Welcome to the Neural Factory support center. Find answers to common questions, troubleshoot issues, or reach out to our team for help.

<CardGroup cols={3}>
  <Card title="FAQ" icon="circle-question" href="/help/faq/general">
    Answers to the most frequently asked questions about Neural Factory.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting/common-errors">
    Step-by-step guides to resolve common issues.
  </Card>

  <Card title="Contact Support" icon="envelope" href="/help/contact">
    Reach our support team for help with your specific situation.
  </Card>
</CardGroup>

## FAQ topics

<CardGroup cols={2}>
  <Card title="General" icon="circle-info" href="/help/faq/general">
    What is Neural Factory, how it works, and pricing overview.
  </Card>

  <Card title="Account & Access" icon="user-lock" href="/help/faq/account-and-access">
    Sign-in, SSO, organization setup, and invitations.
  </Card>

  <Card title="Agents & Chat" icon="robot" href="/help/faq/agents-and-chat">
    Agent behavior, citations, conversation limits, and features.
  </Card>

  <Card title="Knowledge Bases" icon="database" href="/help/faq/knowledge-bases">
    Supported formats, indexing, sync frequency, and data handling.
  </Card>

  <Card title="Billing" icon="credit-card" href="/help/faq/billing">
    Plans, payments, cancellation, and usage limits (SaaS only).
  </Card>
</CardGroup>

## Troubleshooting guides

<CardGroup cols={2}>
  <Card title="Common Errors" icon="triangle-exclamation" href="/help/troubleshooting/common-errors">
    Error codes and what they mean.
  </Card>

  <Card title="Agent Issues" icon="robot" href="/help/troubleshooting/agent-issues">
    Agent not responding, slow, or giving wrong answers.
  </Card>

  <Card title="Document Processing" icon="file-circle-exclamation" href="/help/troubleshooting/document-processing">
    Upload failures and indexing problems.
  </Card>

  <Card title="Connection Problems" icon="plug-circle-exclamation" href="/help/troubleshooting/connection-problems">
    Datasource and toolkit connection failures.
  </Card>
</CardGroup>