> ## Documentation Index > Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt > Use this file to discover all available pages before exploring further. # Contact Support > Get in touch with the Neural Factory support team. # Contact Support Can't find what you need in the documentation? Our support team is here to help. ## Support channels Send us an email at **[support@neuralfactory.ai](mailto:support@neuralfactory.ai)** We typically respond within one business day. Visit **[neuralfactory.ai](https://neuralfactory.ai)** for the latest product information, blog posts, and announcements. ## When contacting support To help us resolve your issue quickly, please include: 1. **Your organization name** and deployment type (Enterprise or SaaS) 2. **A clear description** of the issue or question 3. **Steps to reproduce** — What were you doing when the issue occurred? 4. **Screenshots or error messages** — Include any error codes or messages you saw 5. **Browser and device info** — Which browser and operating system you're using 6. **Agent/KB names** — If the issue involves specific agents or knowledge bases ## Reporting bugs If you've found a bug, we want to know about it. Email [support@neuralfactory.ai](mailto:support@neuralfactory.ai) with: * What you expected to happen * What actually happened * Steps to reproduce the bug * Screenshots if possible ## Feature requests Have an idea for how we can improve Neural Factory? We'd love to hear it. Send feature requests to [support@neuralfactory.ai](mailto:support@neuralfactory.ai) with a description of the feature and how it would help your workflow. ## Enterprise support Enterprise customers have access to dedicated support channels as defined in their service agreement. Contact your account manager for priority support.