> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents & Chat FAQ

> Questions about agent behavior, citations, and chat features.

# Agents & Chat FAQ

<AccordionGroup>
  <Accordion title="Why doesn't the agent cite any sources?">
    Citations appear only when the agent retrieves information from a knowledge base. If there are no citations:

    * The agent may not have a knowledge base connected
    * Your question may not have matched any documents
    * The agent answered from its general AI knowledge instead
    * The agent may be configured without knowledge search enabled

    Ask your administrator to verify the agent's knowledge base and tool configuration.
  </Accordion>

  <Accordion title="The agent gave a wrong answer. What should I do?">
    1. Click **thumbs down** on the response to flag it
    2. If the information should be in a knowledge base, verify the source document is uploaded and indexed
    3. Report the issue to your administrator — they can review the interaction in the analytics dashboard and adjust the agent's configuration

    See [Agent Issues](/help/troubleshooting/agent-issues) for more troubleshooting steps.
  </Accordion>

  <Accordion title="Can I talk to multiple agents in one conversation?">
    Each conversation is with a single agent. To talk to a different agent, start a new chat and select the other agent. However, if your organization uses a [multi-agent orchestrator](/user-guide/agents/multi-agent-workflows), the orchestrator automatically routes your questions to the appropriate specialist behind the scenes.
  </Accordion>

  <Accordion title="Is there a message length limit?">
    There's no strict character limit on messages, but very long messages may be truncated to fit the AI model's context window. For best results, keep messages focused and break complex requests into multiple messages.
  </Accordion>

  <Accordion title="Are my conversations private?">
    Your conversations are visible to you and to your organization's administrators (who can review them in the analytics dashboard). Other members cannot see your conversations.
  </Accordion>

  <Accordion title="Can I share a conversation?">
    Currently, conversations are tied to individual users. If you need to share an answer, use the **Copy** button on a response to copy the text to your clipboard.
  </Accordion>

  <Accordion title="The agent is responding slowly. Why?">
    Response speed depends on several factors:

    * **Model choice** — More capable models may be slower
    * **Tool usage** — Searching knowledge bases or external tools adds time
    * **Response length** — Longer answers take more time to generate
    * **Server load** — High usage periods may affect response times

    See [Agent Issues](/help/troubleshooting/agent-issues) for troubleshooting.
  </Accordion>
</AccordionGroup>