> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Questions about plans, payments, and cancellation (SaaS only).

# Billing FAQ

<Note>
  Billing questions apply to **SaaS deployments** only. Enterprise customers have license-based pricing — contact your account manager for billing inquiries.
</Note>

<AccordionGroup>
  <Accordion title="What plans are available?">
    Neural Factory SaaS offers:

    * **Individual** — For single users, with basic limits on agents, knowledge bases, and storage
    * **Organization** — For teams, with higher limits and multiple user support

    Visit the pricing page or the Billing section in the admin panel for current pricing and plan details.
  </Accordion>

  <Accordion title="How does billing work?">
    Billing is handled through **Paddle**, our payment provider. You're billed monthly or annually depending on your plan selection. Usage is tracked against your plan limits throughout the billing cycle.
  </Accordion>

  <Accordion title="Can I upgrade or downgrade my plan?">
    Yes. Navigate to **Billing** in the admin panel and click **Upgrade Plan** or **Change Plan**. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle.
  </Accordion>

  <Accordion title="What happens when I hit a usage limit?">
    When you reach a plan limit:

    * **Message limit** — Users cannot send new chat messages
    * **Storage limit** — New document uploads are blocked
    * **API call limit** — API requests return rate-limit errors

    You can upgrade your plan to increase limits or wait for the next billing cycle.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Navigate to **Billing** → **Cancel Subscription** and confirm. Your access continues until the end of the current billing period. After that, your organization enters a read-only state — you can still view your data but cannot send messages or upload documents.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Refund policies are handled through Paddle. Contact [support@neuralfactory.ai](mailto:support@neuralfactory.ai) for refund requests.
  </Accordion>

  <Accordion title="Do you offer a free trial?">
    Contact [support@neuralfactory.ai](mailto:support@neuralfactory.ai) or visit our website for current trial availability and promotional offers.
  </Accordion>
</AccordionGroup>