> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQ

> Frequently asked questions about Neural Factory.

# General FAQ

<AccordionGroup>
  <Accordion title="What is Neural Factory?">
    Neural Factory is an enterprise AI platform that lets organizations create intelligent AI assistants (agents) grounded in their own data. Agents search your documents, use connected tools, and provide cited answers through natural conversation.
  </Accordion>

  <Accordion title="How is Neural Factory different from ChatGPT or other AI chatbots?">
    Neural Factory agents are grounded in **your organization's data**. Unlike general-purpose chatbots, NF agents:

    * Search your internal documents and cite specific sources
    * Respect your organization's access controls and permissions
    * Connect to your existing tools (Jira, Confluence, Outlook, etc.)
    * Can be customized with specific instructions, knowledge, and behavior
    * Keep your data private — it's not used to train AI models
  </Accordion>

  <Accordion title="What AI models does Neural Factory use?">
    Neural Factory supports multiple AI models including:

    * **Azure OpenAI**: GPT-4o, GPT-4.1, o-series reasoning models, GPT-5
    * **Azure Anthropic**: Claude models

    Administrators choose which model each agent uses based on the task requirements.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes. Neural Factory is designed for enterprise security:

    * Your documents are stored in your organization's isolated environment
    * Data is encrypted at rest and in transit
    * Access controls ensure only authorized users see sensitive information
    * Your data is never used to train AI models
    * Enterprise deployments can be hosted on your own infrastructure
  </Accordion>

  <Accordion title="What deployment options are available?">
    * **SaaS** — Hosted on Neural Factory's cloud infrastructure, pay-as-you-go
    * **Enterprise** — Dedicated deployment with Azure AD integration, can be on-premise or dedicated cloud

    See [Organizations](/user-guide/concepts/organizations) for details on deployment modes.
  </Accordion>

  <Accordion title="What languages does Neural Factory support?">
    Neural Factory's AI models support many languages. The quality of responses depends on the underlying model's capabilities for each language. The platform interface is currently in English.
  </Accordion>
</AccordionGroup>