> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage your subscription, plans, and usage limits (SaaS only).

# Billing

<Note>
  Billing is only applicable to **SaaS deployments**. Enterprise deployments use license-based pricing without in-app billing.
</Note>

The Billing section lets administrators manage their organization's subscription, view usage against plan limits, and update payment information.

## Plans

Neural Factory SaaS offers two plan types:

|                     | Organization          | Individual       |
| ------------------- | --------------------- | ---------------- |
| **Users**           | Multiple users        | Single user      |
| **Agents**          | Unlimited agents      | Limited agents   |
| **Knowledge bases** | Unlimited KBs         | Limited KBs      |
| **Storage**         | Higher storage limits | Basic storage    |
| **Support**         | Priority support      | Standard support |

## Viewing usage

The billing dashboard shows:

* **Current plan** — Your active subscription plan
* **Billing period** — Current billing cycle dates
* **Usage** — How much of your plan limits you've used:
  * Messages sent
  * Documents indexed
  * Storage consumed
  * API calls made

## Managing your subscription

### Upgrading your plan

1. Navigate to **Billing** in the sidebar
2. Click **Upgrade Plan**
3. Select the new plan
4. Confirm and update payment if needed

Upgrades take effect immediately. Usage limits are increased right away.

### Updating payment

1. Navigate to **Billing**
2. Click **Payment Method**
3. Update your card or payment details

Payment is processed through Paddle, our payment provider.

### Cancelling

1. Navigate to **Billing**
2. Click **Cancel Subscription**
3. Confirm the cancellation

Your access continues until the end of the current billing period. After that, your organization enters a read-only state.

## Usage limits

When you approach or reach a plan limit, you'll see warnings in the interface. If a limit is reached:

* **Message limit** — Users cannot send new messages until the next billing cycle or an upgrade
* **Storage limit** — New document uploads are blocked
* **API limit** — API calls return rate-limit errors

Monitor the billing dashboard regularly and upgrade proactively to avoid disruptions.