> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# External Integrations

> Connect agents to third-party services via MCP-based toolkits.

# External Integrations

Neural Factory uses the **Model Context Protocol (MCP)** to integrate with external services. These integrations give agents the ability to interact with your organization's existing tools — creating Jira tickets, searching Confluence, sending Outlook emails, and more.

## Available integrations

### Jira

* Search for issues by project, status, or keyword
* Create new issues with title, description, and metadata
* Update issue status, assignee, or comments
* Read issue details and comments

### Confluence

* Search pages by space, title, or content
* Read page content
* Useful for agents that need access to internal wikis and documentation

### Outlook

* Send emails on behalf of the authenticated user
* Search the user's inbox
* Read email content
* Useful for agents that handle communication tasks

### SharePoint (Toolkit)

* Search document libraries beyond what's in a knowledge base
* Read document content directly
* List files and folders

### Google Drive (Toolkit)

* Search across Drive for files
* Read document content
* List files in folders

### Custom MCP servers

Neural Factory supports dynamically loaded external MCP servers. This means your organization can build custom integrations for any internal tool or API and connect them as toolkits.

## How integrations work

1. An administrator configures the integration in the **Toolkits** section
2. Authentication is set up (OAuth, API keys, or other credentials)
3. The toolkit is enabled for specific agents
4. When a user interacts with the agent, the agent can call the integration's tools as needed

## Security

* All external tool calls are authenticated and logged
* Credentials are stored securely and never exposed to users or in conversation logs
* Tool usage is visible in the analytics dashboard