> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Toolkits Overview

> Extend agent capabilities with built-in and external tools.

# Toolkits Overview

Toolkits extend what agents can do beyond knowledge base Q\&A. With tools, agents can search the web, execute code, browse websites, send emails, create Jira tickets, and more.

## How tools work

When an agent has tools enabled, it decides autonomously when to use them:

1. Recognizes that a tool would help answer the question
2. Calls the tool with appropriate parameters
3. Receives the tool's output
4. Incorporates the result into its response

Tool usage is automatic — users don't need to explicitly request it.

## Tool categories

### Built-in tools

These are tools provided natively by Neural Factory:

| Tool | Description |
| - | - |
| **Knowledge search** | Search connected knowledge bases (enabled by default) |
| **Web search** | Search the internet for current information |
| **Code execution** | Run Python code in a secure sandbox |
| **Bash** | Execute shell commands in a sandboxed environment |
| **Browser** | Navigate and extract content from web pages |
| **File editor** | Read and modify files in the sandbox |
| **Image generation** | Generate images from text descriptions |
| **Memory** | Remember information across conversations |

See [Built-in Tools](/user-guide/toolkits/built-in-tools) for details.

### External integrations

MCP-based integrations with third-party services:

| Integration | Capabilities |
| - | - |
| **Jira** | Create issues, search tickets, update status |
| **Confluence** | Search and read pages |
| **Tempo** | Report logged time and utilization, find missing time logs, check timesheet status, browse Structure views |
| **Outlook** | Send emails, search inbox |
| **SharePoint** | Search and read documents |
| **Google Drive** | Search and read documents |
| **Custom MCP servers** | Dynamically loaded external tool servers |

See [External Integrations](/user-guide/toolkits/external-integrations) for details.

## Managing toolkits

Administrators configure toolkits from the **Toolkits** section in the sidebar. Once configured, tools are assigned to individual agents in the agent configuration.


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