Connection Problems

This guide helps you resolve issues connecting to external services like SharePoint, Google Drive, Jira, Confluence, and other toolkit integrations.

OAuth authentication failures

Browser popups blocked — OAuth flows open a popup window. Ensure your browser allows popups for the Neural Factory domain.
Third-party cookies — Some browsers block third-party cookies by default. Allow cookies for the authentication provider’s domain.
Account permissions — The account you’re authenticating with must have the necessary permissions in the external service.
Network restrictions — Corporate firewalls or VPNs may block the OAuth redirect. Try on a different network if possible.

OAuth tokens expire periodically. To fix:

Verify the authenticated account has at least Read access to the target SharePoint site
Your Azure AD administrator may need to grant consent for the Neural Factory application
Check if the site has specific access policies that restrict external applications

The site may be a private or restricted site — ensure the authenticated account has access
Try entering the site URL directly instead of browsing

The Google account must have at least Viewer access to the target folder
Google Workspace administrators may need to allow the Neural Factory application
Check if the folder is in a Shared Drive with restricted sharing settings

Verify the Jira/Confluence instance URL is correct
Ensure the authenticated account has API access enabled
Check if the Atlassian instance has IP allowlisting that blocks Neural Factory’s servers

Re-authorize the connection — Token expiry is the most common cause
Check the external service — Verify the service itself is accessible and not experiencing downtime
Review permissions — Ensure the authenticated account has the required access level
Check network/firewall — Corporate networks may block connections to external services
Contact support — If none of the above resolves the issue, contact support@neuralfactory.ai with the error details