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Documentation Index

Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Billing FAQ

Billing questions apply to SaaS deployments only. Enterprise customers have license-based pricing — contact your account manager for billing inquiries.
Neural Factory SaaS offers:
  • Individual — For single users, with basic limits on agents, knowledge bases, and storage
  • Organization — For teams, with higher limits and multiple user support
Visit the pricing page or the Billing section in the admin panel for current pricing and plan details.
Billing is handled through Paddle, our payment provider. You’re billed monthly or annually depending on your plan selection. Usage is tracked against your plan limits throughout the billing cycle.
Yes. Navigate to Billing in the admin panel and click Upgrade Plan or Change Plan. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle.
When you reach a plan limit:
  • Message limit — Users cannot send new chat messages
  • Storage limit — New document uploads are blocked
  • API call limit — API requests return rate-limit errors
You can upgrade your plan to increase limits or wait for the next billing cycle.
Navigate to Billing → Cancel Subscription and confirm. Your access continues until the end of the current billing period. After that, your organization enters a read-only state — you can still view your data but cannot send messages or upload documents.
Refund policies are handled through Paddle. Contact support@neuralfactory.ai for refund requests.
Contact support@neuralfactory.ai or visit our website for current trial availability and promotional offers.