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Billing FAQ

Billing questions apply to SaaS deployments only. Enterprise customers have license-based pricing — contact your account manager for billing inquiries.
Neural Factory SaaS offers:
  • Individual — For single users, with basic limits on agents, knowledge bases, storage, and parallel agent tasks
  • Organization — For teams, with higher limits and multiple user support
Visit the pricing page or the Billing section in the admin panel for current pricing and plan details.
Billing is handled through Polar, our payment provider. You’re billed monthly or annually depending on your plan selection. Usage is tracked against your plan limits throughout the billing cycle.
Yes. Navigate to Billing in the admin panel and click Upgrade Plan or Change Plan. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle.
When you reach a plan limit:
  • Message limit — Users cannot send new chat messages
  • Storage limit — New document uploads are blocked
  • API call limit — API requests return rate-limit errors
  • Parallel agent tasks — Starting another agent task is refused until one of your running tasks finishes
For the first three, upgrade your plan to increase the limit, or wait for the next billing cycle to reset it.The parallel-task limit works differently: it caps how many agent tasks you can run at the same time, so it clears within seconds or minutes as soon as a running task finishes — waiting for the billing cycle isn’t necessary. Stop a task you no longer need, or upgrade for a higher allowance.
Yes — and you don’t lose the answer. Agent tasks run on our servers, not in your browser: closing the tab or losing your connection doesn’t cancel the work. The task finishes, the answer is saved to the conversation for when you return, and it’s billed once for what it consumed.
Yes, for the work completed before it stopped or failed — model tokens already spent can’t be reclaimed. Stopping still saves money compared with letting a task you don’t need run to completion.Watching the same task from several tabs or reconnecting to it doesn’t bill you more than once. Sending the same message a second time, however, starts a second task with its own charge.
Navigate to Billing → Cancel Subscription and confirm. Your access continues until the end of the current billing period. After that, your organization enters a read-only state — you can still view your data but cannot send messages or upload documents.
Refund policies are handled through Polar. Contact support@neuralfactory.ai for refund requests.
Contact support@neuralfactory.ai or visit our website for current trial availability and promotional offers.