Documentation Index

Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt

Use this file to discover all available pages before exploring further.

​

Contact Support

Can’t find what you need in the documentation? Our support team is here to help.

​

Support channels

​

When contacting support

To help us resolve your issue quickly, please include:

1. Your organization name and deployment type (Enterprise or SaaS)
2. A clear description of the issue or question
3. Steps to reproduce — What were you doing when the issue occurred?
4. Screenshots or error messages — Include any error codes or messages you saw
5. Browser and device info — Which browser and operating system you’re using
6. Agent/KB names — If the issue involves specific agents or knowledge bases

​

Reporting bugs

If you’ve found a bug, we want to know about it. Email support@neuralfactory.ai with:

• What you expected to happen
• What actually happened
• Steps to reproduce the bug
• Screenshots if possible

​

Feature requests

Have an idea for how we can improve Neural Factory? We’d love to hear it. Send feature requests to support@neuralfactory.ai with a description of the feature and how it would help your workflow.

​

Enterprise support

Enterprise customers have access to dedicated support channels as defined in their service agreement. Contact your account manager for priority support.