Documentation Index

Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Billing

The Billing section lets administrators manage their organization’s subscription, view usage against plan limits, and update payment information.

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Plans

Neural Factory SaaS offers two plan types:

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Viewing usage

The billing dashboard shows:

• Current plan — Your active subscription plan
• Billing period — Current billing cycle dates
• Usage — How much of your plan limits you’ve used:
  • Messages sent
  • Documents indexed
  • Storage consumed
  • API calls made

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Managing your subscription

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Upgrading your plan

1. Navigate to Billing in the sidebar
2. Click Upgrade Plan
3. Select the new plan
4. Confirm and update payment if needed

Upgrades take effect immediately. Usage limits are increased right away.

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Updating payment

1. Navigate to Billing
2. Click Payment Method
3. Update your card or payment details

Payment is processed through Paddle, our payment provider.

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Cancelling

1. Navigate to Billing
2. Click Cancel Subscription
3. Confirm the cancellation

Your access continues until the end of the current billing period. After that, your organization enters a read-only state.

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Usage limits

When you approach or reach a plan limit, you’ll see warnings in the interface. If a limit is reached:

• Message limit — Users cannot send new messages until the next billing cycle or an upgrade
• Storage limit — New document uploads are blocked
• API limit — API calls return rate-limit errors

Monitor the billing dashboard regularly and upgrade proactively to avoid disruptions.