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Users & Roles

Every person in a Neural Factory organization has a role that determines what they can do on the platform. Roles control access to administrative features while all users can chat with agents they have access to.

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Role types

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Permissions by role

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How roles are assigned

  • Enterprise: Roles are mapped from Azure AD groups or directory roles during sync. Your IT administrator configures which AD groups correspond to Admin or Member roles.
  • SaaS: The organization creator is automatically an Admin. Additional users receive roles when invited — an Admin can promote or demote users from the User Management page.

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Managing users

Administrators can manage users from the User Management section in the sidebar. See User Management for details on inviting users, changing roles, and removing accounts.