​

Toolkits Overview

Toolkits extend what agents can do beyond knowledge base Q&A. With tools, agents can search the web, execute code, browse websites, send emails, create Jira tickets, and more.

​

How tools work

When an agent has tools enabled, it decides autonomously when to use them:

1. Recognizes that a tool would help answer the question
2. Calls the tool with appropriate parameters
3. Receives the tool’s output
4. Incorporates the result into its response

Tool usage is automatic — users don’t need to explicitly request it.

​

Tool categories

​

Built-in tools

These are tools provided natively by Neural Factory: See Built-in Tools for details.

​

External integrations

MCP-based integrations with third-party services: See External Integrations for details.

​

Managing toolkits

Administrators configure toolkits from the Toolkits section in the sidebar. Once configured, tools are assigned to individual agents in the agent configuration.