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Configuring Agents

Fine-tune how your agents behave, respond, and interact with users through advanced configuration options.

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Model settings

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Model selection

Each agent can use a different AI model. Consider:
  • Speed vs. quality — Faster models are better for simple Q&A; more capable models handle complex reasoning
  • Context window — Larger context windows allow longer conversations and more tool outputs
  • Cost — More capable models typically cost more per request

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Temperature

Not all deployments expose this setting, but when available, temperature controls response randomness:
  • Lower values (0.0–0.3) — More deterministic, factual responses
  • Higher values (0.7–1.0) — More creative, varied responses
For knowledge-grounded agents, lower temperature is usually preferred.

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System prompt best practices

The system prompt is the single most impactful configuration. Guidelines:
  • Be specific — “You are an HR assistant that answers questions about the Employee Handbook” is better than “You are helpful”
  • Define boundaries — Tell the agent what it should NOT do: “Do not answer questions about compensation or salary”
  • Set the tone — “Respond in a professional but approachable tone. Use bullet points for lists.”
  • Handle edge cases — “If you cannot find the answer in the knowledge base, say: I don’t have that information. Please contact HR directly.”

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Knowledge base connections

Agents can search one or more knowledge bases. When multiple KBs are connected:
  • The agent searches across all connected KBs simultaneously
  • Results are ranked by relevance regardless of which KB they came from
  • Citations indicate which source document (and KB) each result came from

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Tool configuration

Enable or disable individual tools per agent. Common configurations:

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Saving changes

Click Save to apply changes. Updates take effect immediately for new conversations. Existing conversations use the updated configuration on the next message. Each save that changes the configuration is kept as a new version in the agent’s version history and becomes the current version. Earlier versions are never altered, so you can compare any two of them or switch back to one. A save that changes nothing in the configuration, such as a new avatar only, adds no version.