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Documentation Index

Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt

Use this file to discover all available pages before exploring further.

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FAQ Datasource

The FAQ datasource lets you add structured question-answer pairs to a knowledge base. This is useful for common questions that have definitive answers, such as company FAQs, policy summaries, or support responses.

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Why use FAQ datasources

Unlike document uploads where the system needs to find the right chunk of text, FAQ entries are already in question-answer format. This means:
  • Higher precision — The agent matches the user’s question directly to an FAQ question
  • Consistent answers — Every user gets the same approved answer
  • Easy to maintain — Update individual Q&A pairs without re-indexing entire documents

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Adding FAQ entries

1

Open the knowledge base

Navigate to Knowledge Bases and open the target knowledge base.
2

Add an FAQ datasource

Click Add Datasource and select FAQ from the datasource type options.
3

Add question-answer pairs

For each FAQ entry, provide:
  • Question — The question as a user would naturally ask it
  • Answer — The complete, approved answer
You can add entries one at a time or import them in bulk.
4

Save

Click Save to index the FAQ entries. They become searchable immediately.

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Best practices

  • Write questions naturally — Phrase questions the way users would ask them, not in formal language
  • Include variations — If a question can be asked different ways, consider adding multiple entries with the same answer
  • Keep answers complete — Each answer should be self-contained and not require additional context
  • Use FAQs alongside documents — Combine FAQ datasources with document uploads for the best coverage