Documentation Index
Fetch the complete documentation index at: https://docs.neuralfactory.ai/llms.txt
Use this file to discover all available pages before exploring further.
Indexing Status
When documents are added to a knowledge base, they go through a processing pipeline before they become searchable. The indexing status lets you monitor this progress.Processing states
Each document progresses through these states:| State | Description |
|---|---|
| Uploaded | File has been received and stored, awaiting processing |
| Processing | Content is being extracted, split into chunks, and embedded |
| Indexed | Successfully processed — the document is searchable by agents |
| Failed | Processing encountered an error (see troubleshooting below) |
Monitoring progress
From the knowledge base detail page, you can see:- Overall progress — A summary of how many documents are indexed vs. pending
- Per-document status — The current state of each individual document
- Datasource sync status — For connected sources like SharePoint, the last sync time and result
Processing time
Processing time depends on several factors:- File size — Larger files take longer to process
- File type — PDFs with complex layouts or scanned content take longer than plain text
- Queue depth — If many documents are being processed simultaneously, individual documents may wait in the queue
- Content complexity — Documents with tables, images, or mixed formatting require more processing
| Scenario | Expected time |
|---|---|
| Small text file (< 1 MB) | Seconds |
| Standard PDF (1–10 MB) | 10–60 seconds |
| Large document (10–50 MB) | 1–5 minutes |
| Bulk upload (100+ files) | 10–30 minutes |
Troubleshooting failed documents
If a document shows Failed status:- Unsupported format — Ensure the file is in a supported format (PDF, DOCX, XLSX, TXT, PPTX, CSV)
- Corrupted file — Try opening the file locally to verify it’s not corrupted
- File too large — Check if the file exceeds your plan’s size limits
- Extraction error — Some heavily formatted or encrypted PDFs may fail. Try converting to a simpler format.