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Search

Neural Factory includes a search feature that lets you search across your organization’s knowledge bases directly, without starting a conversation with an agent.
  1. Click the Search icon or use the search bar
  2. Type your query
  3. Review the results — each result shows:
    • A snippet of the matching content
    • The source document name
    • The knowledge base it belongs to
    • A relevance score

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How search works

Search uses the same hybrid retrieval system that agents use:
  • Semantic search — Finds results that are conceptually related to your query, even if they don’t contain the exact words
  • Keyword search — Finds results that contain the specific terms you used
  • Reranking — Results are re-scored and sorted by relevance
This means you can search naturally (“What’s our policy on remote work?”) rather than needing to guess exact keywords.

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Search vs. chat

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Access control

Search results respect knowledge base access control. You’ll only see results from knowledge bases you have permission to access.